Privacy Policy

01 — Overview
Our Commitment to Your Privacy

RoofSource Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit www.roofsourceinc.com or engage our roofing services.

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By using our Site, you consent to the practices described in this policy.

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02 — Collection
Information We Collect

Information You Provide
We collect information you voluntarily give us, including:

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Contact details: Name, phone number, email address, and mailing or property address
Service inquiries: Details you submit through our contact or estimate request forms
Project information: Property type, roofing needs, and photos you upload

Information Collected Automatically
When you visit our Site, certain information is collected automatically, including:

IP address and approximate geographic location
Browser type, operating system, and device information
Pages visited, time spent on pages, and referring URL
Cookie and tracking data (see the Cookies section below)

03 — Use
How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide roofing estimates or quotes
Schedule and perform roofing services at your property
Communicate about project updates and follow-up care
Send occasional service reminders or seasonal maintenance tips (you can opt out at any time)
Improve our website, content, and service offerings
Comply with applicable laws and protect our legal interests

We do not sell your personal information. Your data is used solely to serve you and operate our business.

04 — Sharing
How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted parties only as follows:

Service providers: Third parties who assist us in operating the Site or performing services (e.g., email platforms, scheduling software) — bound by confidentiality obligations
Legal compliance: When required by law, court order, or governmental authority
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

05 — Cookies
Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze Site performance. Types of cookies we may use include:

Essential cookies: Required for basic site functionality
Analytics cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
Marketing cookies: Used to track the effectiveness of advertising campaigns (e.g., Google Ads, Facebook Pixel)
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality. Most browsers allow you to refuse cookies or delete existing ones.

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06 — Retention
Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, or comply with legal obligations. In general:

Client project records are retained for a minimum of 7 years for legal and business purposes
Website inquiry data that does not result in a project may be retained for up to 2 years
You may request deletion of your data subject to our legal retention requirements

07 — Security
How We Protect Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure transmission (HTTPS/TLS) and access controls.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

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08 — Your Rights
Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete data
Deletion: Request that we delete your personal data, subject to legal retention requirements
Opt-out: Unsubscribe from marketing communications at any time using the link in any email or by contacting us directly
To exercise any of these rights, please contact us using the information at the bottom of this page. We will respond to your request within a reasonable timeframe.

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09 — Third-Party Services
Third-Party Services

Our Site may use third-party tools and services including Google Analytics, Google Ads, Facebook/Meta Pixel, and others. These services may collect data about your activity on our Site in accordance with their own privacy policies. We encourage you to review those policies independently.

We are not responsible for the privacy practices of third-party websites linked from our Site.

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10 — Children's Privacy
Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

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11 — Updates
Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site following changes constitutes acceptance of the updated policy.